Help with THE HELM

A mobile app for iOS and Android that helps you run your day like a watch: you set a short list of daily commitments (Today’s Orders), keep your word, and back a small Crew doing the same. Progress earns XP and moves you up the Career Ranks.

No. THE HELM is native to iOS and Android only. This website is for information, support and legal pages — there is no browser version and no web sign-in.

Onboarding walks you through it: welcome aboard, build your Watch by adding at least one real habit, then Report for Duty. Your first Voyage and its Standing Orders start straight away — there’s no waiting for Monday.

You sign in with your email through the app. Your session is kept on your device so you stay signed in between visits.

Check the email address you used and that your device has a connection, then try again. If you’re still stuck, contact support (below) with the email address on the account.

Open your profile in the app. Display name and avatar emoji can be edited there where your account allows it.

Each Order has its own “+ Log” action. Binary Orders complete in one tap; measurable Orders ask how much you actually did, in your chosen unit. Meeting the daily commitment stands that Watch once — extra effort counts as Overtime.

Effort beyond an Order’s daily target. It can earn some extra Career XP and can feed genuine cumulative-volume Voyage goals, but it never creates a second completion, streak or reward for the same day.

THE HELM keeps the Watch deliberately short. Five active habits is the maximum, so the list stays a commitment rather than a backlog.

An optional daily entry for time spent on your phone. Higher amounts apply an XP penalty on a fixed schedule. Forgetting to enter it does not penalise you.

At noon in your Crew’s timezone, your active Orders are locked in and posted to your Crewmates as a card showing each Order, its progress and your total. Everyone’s cards sit together so the Crew can see how the day is going.

When every eligible Crew member finishes all of their locked Orders before midnight, the Crew earns a Clean Sweep. It’s recognition, not currency — it doesn’t pay XP or Doubloons.

Open the Crew tab and choose Create Ship or Join Ship. Joining uses an invite code from an existing Crew. A Crew is optional — you can use THE HELM solo.

Leaving ends your current membership and shared visibility. All of your personal progression — habits, Logbook, XP, Career, Doubloons, Voyages and Cabin — stays with you.

Valid logs earn XP. XP raises your current level, and reaching level thresholds earns Career Ranks from Deckhand up to Master. The highest rank you earn is permanent, even if XP later drops.

Doubloons are the in-app currency you earn through play. You spend them in the Chandlery on Cabin fittings and companions.

No. XP, Doubloons and Bond have no cash value and cannot be purchased, transferred or exchanged for money.

A seven-day personal objective cycle anchored to when you started, not a shared Monday reset. Each cycle has one Official Voyage; from the rank of Bosun you also get one Personal Custom Voyage.

Three objectives that run alongside your current Voyage. Completing each earns XP, with a bonus for completing all three.

A personal space you fit out with fittings bought in the Chandlery. It’s expressive only — it doesn’t award XP or affect your Career or Crew.

You can keep one active companion. Polly the parrot needs the Ship’s Perch; Wolly the seagull needs the Dock Bollard. Both cost Doubloons and eat their own food — Crackers for Polly, Hot Chips for Wolly.

A 0–100 measure of your relationship with your companion, built through daily care, finishing your Orders, weekly milestones and Companion Quests. It never decays. Giving up a companion forfeits its Bond.

Only local reminders on your own device — currently an optional early-evening reminder to feed an active companion. There is no remote push system.

Decline the notification permission, or turn notifications for THE HELM off in your device settings. Reminders also cancel automatically when you feed your companion, change companion, or sign out.

Only your current Crew. It’s stored privately under your account and is not public.

In your profile in the app you can replace or remove your photo. Choosing a photo uses your device’s photo picker — THE HELM does not use your camera.

Server-side account deletion is being built and is not available yet. Today the app offers a guarded sign-out that clears local data on your device. See the Delete your account page for the current position and what’s coming.

No. Sign-out clears caches on your device but does not remove your account, your data on the server, or your profile photo.

Tell us what you did, what you expected, and what happened, plus your device model, OS version, and the app version. During Beta, please also use whatever feedback channel your tester invite provides.

Note the time it happened and what you had just done, and contact support. Progression is server-authoritative, so we can usually reconstruct what occurred.

Contact support with your Crew and a description of what happened. Conduct that breaks the Terms of Use can lead to content removal or account suspension.